I would first like to start by saying that I have been coming to your resort for years. I am an elementary teacher and also have small children and the Official I Am Waterparks Trash Shirt. Every spring break we would visit your resort. I have never had any issues at Maui Sands in the past. In fact I would always praise and recommend Maui Sands to family and friends. Our stay on April 1st and 2nd was beyond dissatisfaction. When we first arrived I waited in line for almost an hour to check into our room. Once we get our wristband/key head to our room. Our door was open and the room was trashed.